This policy explains how Paratha Stop collects, uses and protects your personal information when you use this website, order from us online or make a franchise enquiry.

Last updated: [date]

1. Who we are

This website is run by Paratha Stop Ltd, a company registered in England and Wales (company number 14117594). Our registered office is [registered office address].

We are the “controller” of the personal information described in this policy, which means we decide how and why it is used. If you have any questions, you can contact us at [privacy email address] or write to us at Horsfield St, Bolton BL3 4LU, United Kingdom.

2. Information we collect

When you make a franchise enquiry: your name, contact number, email address, the location you are interested in, whether you have the capital to invest, and anything else you tell us during our conversations.

When you order online: your name, phone number, email address, delivery address (for delivery orders), the items you order, your order history and any notes you add, such as allergy information or delivery instructions.

When you contact us: your name, contact details and the content of your message, call or complaint.

When you visit this website: limited technical information such as your IP address, browser type and the pages you visit, which our hosting provider records in standard server logs.

If you tell us about an allergy or dietary requirement, this may reveal information about your health. We only use it to prepare your order safely.

3. How we use your information

Data protection law requires us to have a lawful basis for each way we use your information. These are:

We will only send you marketing if you have agreed to it. Every marketing message will include a simple way to unsubscribe.

4. Online ordering and payments

Our online ordering system is provided by TEPOSCloud, a trading name of YP Solutions Ltd (Freckleton Business Centre, Freckleton Street, Blackburn BB2 2AL). When you order online, they process your order and payment details on our behalf. Card payments are handled by their payment providers, and we do not store your full card details.

Please read our terms and conditions for more about ordering.

5. Who we share your information with

We only share your information where we need to, with:

• our online ordering and payment providers, to process your orders;
• the Paratha Stop branch preparing your order, some of which may be run by franchise partners;
• delivery drivers, who receive your name, address and phone number to deliver your order;
• our website hosting and IT service providers;
• Google, which provides reCAPTCHA to protect our enquiry form from spam and abuse;
• professional advisers such as accountants, lawyers and insurers; and
• the police, regulators or other authorities, where the law requires us to.

We never sell your personal information.

6. Cookies

This website does not currently use cookies for analytics or advertising. We use Google reCAPTCHA to protect our enquiry form from spam and abuse. reCAPTCHA may set the necessary _GRECAPTCHA cookie and process information about your browser, device and interaction with the website for security purposes. The site also loads fonts from Google Fonts, which means your browser connects to Google’s servers and shares your IP address with Google. You can read Google’s privacy policy and terms for more information.

Our online ordering pages may use cookies needed to run your basket and checkout. If we add analytics or advertising cookies in the future, we will ask for your consent first and update this policy.

7. Transfers outside the UK

Some of our service providers, such as Google, may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.

8. How long we keep your information

• Order records: 6 years, to meet tax and accounting requirements.
• Franchise enquiries: 2 years from our last contact if no franchise agreement is made.
• Marketing preferences: until you unsubscribe or ask us to stop.
• Customer service messages and complaints: 2 years from when the matter is closed.

After this, we securely delete or anonymise your information.

9. Keeping your information safe

We use appropriate technical and organisational measures to protect your personal information, and only allow access to people who need it. Our providers are bound by contract to keep your information secure.

10. Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to limit how we use your information;
• object to us using your information based on our legitimate interests, and to direct marketing at any time;
• ask us to transfer your information to another organisation; and
• withdraw your consent at any time, where we rely on it.

To use any of these rights, contact us at [privacy email address]. We will respond within one month. There is usually no charge.

11. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

12. Children

You must be 18 or over to place an order or make a franchise enquiry through this website. We do not knowingly collect information from children.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

Here are the terms and conditions on which you may order the products available on this Website.

In these Terms, when we refer to “we” or “us”, we mean the Company ‘TEPOSCloud’.

When we refer to “takeaway” or “our” we mean ‘Paratha Stop’.

When we refer to “you” or “your” we mean you, the person accessing or using the Websites.

1. Information about us

1.1

TEPOSCloud is a trading name for YP Solutions Ltd, whose registered office is at Freckleton Business Centre, Freckleton Street, Blackburn BB2 2AL, Lancashire.

2. Ordering products

2.1

You may order Products online directly from us via this Website if you wish to collect your products (“Collection Orders”) or for home delivery by us (“Delivery Orders”).

2.2

You must be at least 18 years old to place an order online.

2.3

In order to place an Order for delivery or collection on the Website, you will need to provide certain details requested on the site; this information will only be used to process the order or contact you if we have any queries on your order.

2.4

Once your order has been placed we will confirm acceptance of your order, which you will receive as confirmation on-screen as well as an email confirming the information you included in your Order. The Order will become legally binding on you and the takeaway when we accept the order and send you the email confirmation.

2.5

To discuss order status and any changes to the order you will need to contact the takeaway.

3. Collection

3.1

Collection time will be set out during the ordering process.

3.2

If you do not collect your Order within one hour of your collection time, your Products will be disposed of and you will not receive a refund.

4. Delivery

4.1

All delivery times are estimates and the actual delivery time may vary from this estimate. You should also be aware that if you request, and the takeaway agrees, to change your delivery address following submission of an Order, this may lead to a significant delay in your delivery time.

4.2

If, during delivery of an Order, you fail to take delivery of the order within 5 minutes of our delivery driver’s arrival, the order will return to the takeaway and you will not receive a refund; the takeaway will also not be liable to make a second delivery attempt.

5. Payment

5.1

The prices for the Products and for delivery are set out on the website. Please note that if your Delivery Order is below a minimum value then an additional charge, as set out on the website during the ordering process, may also apply.

5.2

Some of the Products may be incorrectly priced. If the Product’s price at the time of your order is higher than the price stated to you, the takeaway will contact you before we accept your Order. If the takeaway accepts your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, the takeaway may end the contract and refund you any sums you have paid.

5.3

If your payment is not authorised, your order will not be sent to the takeaway and the takeaway will not fulfil your order.

5.4

All payments are taken by TEPOSCloud, which is a trading name for YP Solutions Ltd.

5.5

For any queries on payment you may call 01254 664 064 or email help@y-p.uk with details of the takeaway and order number.

6. Cancellation and refunds

6.1

You do not have a right to cancel any contract for Products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

6.2

You may request that your Order is cancelled or changed after it has been submitted, but this will only be possible before the takeaway has received the Order or started making your order. No refund will be provided if you cancel the order after it has been received and is being made.

6.3

If you cancel your Order, your original payment will be processed and thereafter we will provide a refund.

6.4

If the takeaway is unable to fulfil your Order or any of the Products in a particular Order, we will refund the value of the Product(s) that we were unable to fulfil and, if the full Order is cancelled, any delivery and service charges.

7. Our liability

7.1

Nothing in these Terms excludes or limits our liability for:

7.1.1

death or personal injury caused by our negligence;

7.1.2

fraud or fraudulent misrepresentation; and

7.1.3

any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

7.2

Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens Advice Bureau or Trading Standards Office.

8. Changes to these Terms

8.1

We may make changes to these Terms and Conditions from time to time. Terms applicable at the time of your Order will apply to that Order. Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you order the Products.

9. Governing law and jurisdiction

9.1

These Terms are governed by the laws of England and Wales. This means that your order and any dispute or claim arising out of or in connection therewith will be governed by English law.

10. Contacting us

10.1

Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can contact us using the details provided on our locations page.